Factors associated with satisfaction and perceived helpfulness of mental healthcare: a World Mental Health Surveys report

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dc.contributor.affiliationSchool of Public Health, The University of Queensland, c/o QCMHR, Locked Bag 500, Archerfield, QLD, 4108, Australia
dc.contributor.emailmeredith.harris@uq.edu.au (Meredith G. Harris)
dc.creatorHarris, Meredith G.
dc.creatorKazdin, Alan E.
dc.creatorMunthali, Richard J.
dc.creatorVigo, Daniel V.
dc.creatorStein, Dan J.
dc.creatorViana, Maria Carmen
dc.creatorAguilar-Gaxiola, Sergio
dc.creatorAl-Hamzawi, Ali
dc.creatorAlonso, Jordi
dc.creatorAndrade, Laura Helena
dc.creatorBunting, Brendan
dc.creatorChardoul, Stephanie
dc.creatorGureje, Oye
dc.creatorHu, Chiyi
dc.creatorHwang, Irving
dc.creatorKaram, Elie G.
dc.creatorNavarro-Mateu, Fernando
dc.creatorNishi, Daisuke
dc.creatorOrozco, Ricardo
dc.creatorSampson, Nancy A.
dc.creatorScott, Kate M.
dc.creatorVladescu, Cristian
dc.creatorWojtyniak, Bogdan
dc.creatorXavier, Miguel
dc.creatorZarkov, Zahari
dc.creatorKessler, Ronald C.
dc.date2024
dc.date.accessioned2026-06-03T15:22:49Z
dc.date.issued2024
dc.date.published2024
dc.descriptionBackground: Mental health service providers are increasingly interested in patient perspectives. We examined rates and predictors of patient-reported satisfaction and perceived helpfulness in a cross-national general population survey of adults with 12-month DSM-IV disorders who saw a provider for help with their mental health. Methods: Data were obtained from epidemiological surveys in the World Mental Health Survey Initiative. Respondents were asked about satisfaction with treatments received from up to 11 different types of providers (very satisfied, satisfied, neither satisfied nor dissatisfied, somewhat dissatisfied, very dissatisfied) and helpfulness of the provider (a lot, some, a little, not at all). We modelled predictors of satisfaction and helpfulness using a dataset of patient-provider observations (n = 5,248). Results: Most treatment was provided by general medical providers (37.4%), psychiatrists (18.4%) and psychologists (12.7%). Most patients were satisfied or very satisfied (65.9-87.5%, across provider) and helped a lot or some (64.4-90.3%). Spiritual advisors and healers were most often rated satisfactory and helpful. Social workers in human services settings were rated lowest on both dimensions. Patients also reported comparatively low satisfaction with general medical doctors and psychiatrists/psychologists and found general medical doctors less helpful than other providers. Men and students reported lower levels of satisfaction than women and nonstudents. Respondents with high education reported higher satisfaction and helpfulness than those with lower education. Type of mental disorder was unrelated to satisfaction but in some cases (depression, bipolar spectrum disorder, social phobia) was associated with low perceived helpfulness. Insurance was unrelated to either satisfaction or perceived helpfulness but in some cases was associated with elevated perceived helpfulness for a given level of satisfaction. Conclusions: Satisfaction with and perceived helpfulness of treatment varied as a function of type of provider, service setting, mental status, and socio-demographic variables. Invariably, caution is needed in combining data from multiple countries where there are cultural and service delivery variations. Even so, our findings underscore the utility of patient perspectives in treatment evaluation and may also be relevant in efforts to match patients to treatments.
dc.formatPDF
dc.identifierJC33DIEP24
dc.identifier.doi10.1186/s13033-024-00629-7
dc.identifier.eissn1752-4458
dc.identifier.organizacionInstituto Nacional de Psiquiatría Ramón de la Fuente Muñiz
dc.identifier.placeInglaterra
dc.identifier.urihttps://repositorio.inprf.gob.mx/handle/123456789/51
dc.identifier.urihttps://doi.org/10.1186/s13033-024-00629-7
dc.language.isoeng
dc.publisherBioMed Central
dc.relation18(1):11
dc.relation.jnabreviado18(1):11
dc.relation.jnabreviadoINT J MENT HEALTH SYST
dc.relation.journalInternational Journal of Mental Health Systems
dc.rightsAcceso Cerrado
dc.subject.kwMental health services
dc.subject.kwSatisfaction
dc.subject.kwPerceived helpfulness
dc.subject.kwPatient perspectives
dc.subject.kwHealthcare providers
dc.subject.kwMental disorders
dc.subject.kwSubstance use disorders
dc.titleFactors associated with satisfaction and perceived helpfulness of mental healthcare: a World Mental Health Surveys report
dc.typeArtículo

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